Privacy
policy.

We may collect the following personal information:

Personal Details

• Full name
• Home or business address
• Email address
• Telephone number

Booking Information

• Property type
• Cleaning service requested
• Appointment dates and times
• Access instructions
• Special cleaning requirements

Payment Information

Where applicable, we may collect payment information to process your booking. We do not store full debit or credit card details. Payments are processed securely by our payment providers.

Website Information

When you visit our website, we may collect:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and similar technologies

We use your information to:

• Arrange and manage your bookings.
• Provide our cleaning services.
• Contact you about appointments.
• Process payments.
• Respond to enquiries.
• Improve our services.
• Send quotations and invoices.
• Meet our legal and regulatory obligations.
• Prevent fraud and protect our business.

We will only use your personal information where we have a lawful basis to do so.

We process your personal data under one or more of the following lawful bases:

• Performance of a contract (to provide the services you have booked).
• Compliance with legal obligations.
• Legitimate business interests.
• Your consent, where required (such as for marketing communications).

We will only send marketing emails, text messages or promotional offers where you have agreed to receive them or where permitted by law.

You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe link included in our emails.

We do not sell or rent your personal information.

We may share your information with trusted third parties where necessary, including:

• Payment providers.
• Accounting or bookkeeping services.
• IT and website providers.
• Scheduling and booking software.
• Professional advisers.
• Law enforcement or regulatory authorities where required by law.

All third parties are expected to protect your personal information and use it only for legitimate business purposes.

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Although we take security seriously, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

We only retain personal information for as long as necessary to:

• Provide our services.
• Meet legal or tax obligations.
• Resolve disputes.
• Enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymised.

Our website may use cookies to improve your browsing experience and understand how visitors use our website.

Cookies may help us to:

• Remember your preferences.
• Improve website performance.
• Analyse visitor statistics.
• Enhance security.

You can manage or disable cookies through your web browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

Separately, only if you choose Accept analytics, we store a random ID in your browser's local storage for up to 90 days so we can recognise new and returning visits and alert the business. It identifies a browser, not a person; a return is counted after 30 minutes of inactivity; no IP address is stored for this feature. You can change or withdraw your choice at any time with the Analytics preferences button, which deletes the ID and stops recording. This is separate from our anonymous interaction analytics, which do not use this ID and are unchanged.

Where customers provide access codes, key safe information or alarm instructions, this information will only be used for the purpose of carrying out the agreed cleaning service and will be handled confidentially.

If your property is protected by CCTV, video doorbells or other recording devices, please inform us before the appointment where possible.

Under UK data protection law, you have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information where applicable.
• Request restriction of processing.
• Object to certain types of processing.
• Request transfer of your information where applicable.
• Withdraw consent where processing is based on consent.

We will respond to valid requests in accordance with applicable law.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy policies before providing any personal information.

Our services are intended for customers aged 18 years or over.

We do not knowingly collect personal information from anyone under the age of 18.

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations or data protection requirements.

The latest version will always be available on our website, and the effective date will be updated accordingly.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact EK Premium Cleaners using the contact details provided on our website.

If you are not satisfied with how we have handled your personal information, you have the right to raise a complaint with the UK Information Commissioner's Office (ICO).