Terms &
conditions.

• All bookings are subject to availability.
• A booking is confirmed once the date, time, service and price have been agreed by both the customer and EK Premium Cleaners.
• Please ensure we have safe and reasonable access to the property at the agreed appointment time.

We understand that plans can change.

• Cancellations made more than 24 hours before your scheduled appointment are free of charge.
• Cancellations made within 24 hours of the scheduled cleaning appointment will incur a cancellation fee equal to 50% of the total booking price.
• If our cleaner arrives and is unable to gain access to the property, this will be treated as a late cancellation and a 50% call-out fee will apply.
• If you need to rearrange your appointment, please contact us as soon as possible. WhatsApp is the fastest way to reach us, and we will do our best to accommodate your request.

• Payment for all cleaning services must be made in full before the cleaning service begins, unless an alternative payment arrangement has been agreed in writing with EK Premium Cleaners.
• A booking will only be considered fully confirmed once payment has been received, where advance payment is required.
• If payment has not been received before the scheduled start time, EK Premium Cleaners reserves the right to delay or cancel the service. Where applicable, our cancellation policy will apply.
• For recurring cleaning services, payment must be made before each scheduled cleaning visit unless an alternative recurring payment arrangement has been agreed in writing.
• Any additional services or work requested by the customer that are outside the original booking may require additional payment before the additional work is carried out.
• All prices provided by EK Premium Cleaners are subject to the agreed scope of work and may be adjusted where the condition, size or requirements of the property differ significantly from the information originally provided by the customer.

A Standard Clean is designed to maintain a clean and tidy home and is recommended for regularly maintained properties.

A Standard Clean typically includes:

Kitchen

• Wipe worktops
• Clean sink and taps
• Wipe cupboard fronts
• Clean hob
• Clean splashbacks
• External cleaning of appliances
• Empty bins (if requested)
• Vacuum and mop floors

Bathroom

• Clean toilet
• Clean sink
• Clean shower or bath
• Clean mirrors
• Wipe bathroom surfaces
• Polish taps
• Vacuum and mop floors

Bedrooms

• Dust accessible surfaces
• Wipe furniture
• Clean mirrors
• Vacuum carpets
• Mop hard flooring
• Empty bins

Living Areas

• Dust furniture
• Wipe accessible surfaces
• Clean mirrors
• Vacuum carpets and rugs
• Mop hard flooring
• Tidy cushions where appropriate

Hallways

• Dust surfaces
• Vacuum
• Mop hard flooring
• Clean mirrors
• Wipe light switches and door handles

A Standard Clean does not include:

• Inside ovens
• Inside cupboards
• Inside refrigerators or freezers
• Inside windows
• Moving heavy furniture
• Heavy limescale removal
• Deep stain removal
• Extensive mould treatment
• Exterior window cleaning
• Carpet shampooing

A Deep Clean includes everything in a Standard Clean, together with additional detailed cleaning.

Additional tasks may include:

• Cleaning inside cupboards (when emptied)
• Cleaning inside drawers (when emptied)
• Cleaning inside microwave
• Inside oven (if selected)
• Inside refrigerator (when emptied)
• Deep cleaning skirting boards
• Door frames
• Doors
• Window sills
• Cobweb removal
• Detailed bathroom descaling
• Removal of soap scum
• Deep cleaning of tiles
• Cleaning behind accessible furniture
• Detailed radiator cleaning
• Internal window cleaning
• Thorough dusting of high and low surfaces

Deep Cleaning is recommended for:

• First-time customers
• End of tenancy
• Spring cleans
• Homes that have not been professionally cleaned for several months

Our End of Tenancy Cleaning service is a comprehensive deep clean designed to prepare a property for new occupants.

This service includes all aspects of a Deep Clean, with additional focus on:

• Inside appliances
• Inside cupboards and drawers
• Interior windows
• Skirting boards
• Doors and frames
• Fixtures and fittings
• Bathrooms and kitchens to a high standard suitable for landlords and letting agents

Please note that while we clean to a professional standard, we cannot guarantee the return of a tenancy deposit, as this depends on the landlord or letting agent's own inspection criteria.

Commercial cleaning services are tailored to each business and may include:

• Office cleaning
• Reception areas
• Kitchens and staff rooms
• Toilets and washrooms
• Meeting rooms
• Vacuuming
• Mopping
• Bin emptying
• Surface sanitising
• Touchpoint disinfection

Service schedules can be arranged daily, weekly or at other agreed intervals.

To help us provide the best possible service, customers should:

• Provide safe access to the property.
• Ensure running water and electricity are available.
• Secure pets where necessary.
• Inform us of any fragile, valuable or delicate items before cleaning begins.
• Advise us of any areas requiring special attention.

Our cleaners are committed to providing a professional, courteous and respectful service. We ask that all customers treat our team members with the same level of respect.

The following behaviour will not be tolerated:

• Verbal abuse
• Aggressive behaviour
• Threatening behaviour
• Discrimination
• Harassment
• Intimidation
• Inappropriate or offensive language

If a member of our team feels unsafe or experiences unacceptable behaviour, they have the right to leave the property immediately.

In these circumstances:

• The cleaning service will end immediately.
• No refund will be issued.
• Any future bookings may be refused.

We operate a zero-tolerance policy regarding abuse towards our staff.

For the safety of our staff:

• Cleaners are not permitted to climb beyond the safe use of a standard step stool.
• We do not move heavy furniture or appliances.
• We reserve the right to refuse any task that presents a health or safety risk.

Our cleaners take every reasonable care while working in your property.

If accidental damage occurs, it must be reported within 24 hours of the service. We will investigate the matter promptly and work with you to reach a fair resolution where appropriate.

We cannot accept responsibility for damage caused by:

• Existing wear and tear
• Poorly secured items
• Faulty fixtures or fittings
• Items not suitable for normal cleaning

If you are unhappy with any aspect of your clean, please notify us within 24 hours of the service.

Where appropriate, we may offer to return and rectify any missed areas at no additional charge. Refunds are considered on a case-by-case basis.

EK Premium Cleaners reserves the right to refuse or discontinue service where:

• The environment is unsafe.
• There is abusive or threatening behaviour.
• There are illegal activities taking place.
• The requested work falls outside the agreed scope of service.

If you have any questions regarding these Terms & Conditions, please contact EK Premium Cleaners before your appointment. We are always happy to help and ensure you receive the highest standard of service.